Job Description
Join our award-winning luxury hotel in the heart of downtown Indianapolis! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic team environment. Perfect for individuals dedicated to excellence in service.
Responsibilities
- Provide exceptional guest service across all hotel departments (front desk, housekeeping, concierge)
- Manage check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries and resolve complaints with professionalism
- Maintain cleanliness and safety standards in public areas and guest rooms
- Collaborate with team members to ensure seamless operations
- Assist with event setup and banquet services as needed
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy and familiarity with reservation systems
- Valid Indiana driver's license (if required for errands)
- High school diploma or equivalent
- Ability to lift 25 lbs and stand for extended periods