Job Description
Join our award-winning team at Grand Plaza Hotel & Suites! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of Kansas City. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth in a luxury hospitality environment. Perfect for detail-oriented professionals passionate about creating memorable stays. Benefits include health insurance, 401k matching, and complimentary hotel stays.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Manage reservations and room assignments
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Missouri hospitality certification preferred
- Flexible availability including nights/weekends
- Basic math and cash handling abilities
- Positive attitude with guest-first mindset