Job Description
Join the Grand Plaza Hotel in Cleveland as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals with no prior experience to be the first point of contact for our guests. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic hotel environment.
What We Offer:
- Full-time schedule with benefits
- Free employee meals and discounts
- Professional development programs
- Supportive team culture
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold hotel safety and cleanliness standards
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (training provided)
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and willingness to learn