Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking passionate individuals to join our award-winning team as Front Desk Agents. No prior experience required—just your enthusiasm and dedication to creating exceptional guest experiences. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a vibrant downtown Tampa setting.
Responsibilities
- Warmly greet all guests with genuine hospitality and professionalism
- Efficiently manage check-in/check-out processes and room assignments
- Handle guest inquiries via phone, email, and in-person with prompt resolution
- Maintain accurate reservation records using our property management system
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Process payments and manage cash transactions securely
- Uphold brand standards through immaculate lobby presentation
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary—training provided
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency with basic computer systems and software
- Flexible availability including nights, weekends, and holidays
- Positive attitude with problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs