Job Description
Join our dynamic team at the prestigious Grand Plaza Hotel in Charlotte! We're seeking enthusiastic part-time Front Desk Agents to deliver exceptional guest experiences during flexible shifts. Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive pay and opportunities for advancement in the hospitality industry. Enjoy a vibrant downtown location, comprehensive training, and a supportive team environment where your smile makes every guest's stay memorable.
Responsibilities
- Efficiently check in/out guests and manage room assignments
- Handle reservations, payments, and billing inquiries
- Respond promptly to guest requests via phone, email, and in-person
- Resolve guest concerns with professionalism and empathy
- Maintain accurate records using hotel management software
- Collaborate with housekeeping and maintenance teams
- Uphold cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic proficiency with reservation systems and MS Office
- Strong problem-solving and multitasking abilities
- Professional appearance and positive attitude
- Must be authorized to work in the US