Job Description
Join our award-winning team at the Grand Plaza Hotel, Sacramento's premier luxury destination! We're seeking a charismatic Night Shift Front Desk Agent to deliver exceptional guest experiences during our peak evening hours. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable first impressions.
As the first point of contact for our discerning guests, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Our competitive compensation package includes:
- Comprehensive health benefits
- 401(k) with employer match
- Hotel discounts worldwide
- Career development programs
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Process payments and handle cash/credit transactions accurately
- Resolve guest concerns with empathy and urgency
- Coordinate with housekeeping and security teams for seamless operations
- Maintain detailed shift logs and incident reports
- Upsell hotel amenities and services to enhance guest experience
- Perform nightly audits and prepare next-day reports
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (if required for errands)
- Basic knowledge of Sacramento attractions and services
- Flexible availability including weekends/holidays
- Professional appearance and demeanor