Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group! No experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift schedules including nights/weekends, and opportunities for growth within our award-winning hotel chain. Work in a fast-paced environment where your customer service skills shine while delivering exceptional guest experiences.
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Manage reservation inquiries and modify bookings
- Handle guest requests with prompt professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with empathy and solutions
- Uphold safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexible availability including nights/holidays
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Team collaboration skills
- Valid work authorization