Job Description
Join our dynamic hospitality team as a Front Desk Agent and kickstart your career in customer service! No prior experience is required – we provide comprehensive training to ensure your success. This shift-based role offers competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. If you're a friendly, detail-oriented individual who thrives in fast-paced environments, we want to meet you!
Responsibilities
- Guest check-in/check-out processes using hotel management systems
- Manage room reservations and modify bookings based on availability
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Perform nightly audits and report generation
- Maintain a clean, organized front desk area
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Ability to stand for extended periods
- Valid work authorization required