Job Description
Join our award-winning hospitality team at the Grand Memphis Hotel! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences from check-in to check-out. No prior experience required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, benefits, and career growth opportunities in the heart of Memphis' vibrant tourism district.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out processes
- Manage reservations, room assignments, and guest inquiries
- Operate hotel management systems and POS software
- Handle cash transactions and billing procedures accurately
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Maintain clean and organized front desk area
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Excellent problem-solving abilities
- Positive attitude and customer service mindset
- Ability to multitask in fast-paced environments
- Flexible schedule availability (weekends, holidays, nights)
- No experience necessary – training provided