Job Description
Are you looking for an exciting career opportunity in Florida's vibrant tourism industry? Sunshine Coast Resorts & Spa is currently seeking enthusiastic individuals to join our dynamic Front Office team as a Guest Service Agent.
We pride ourselves on delivering world-class hospitality and are committed to helping you launch your career, even if you have no prior hotel experience. We provide comprehensive training and mentorship to ensure your success.
Why Join Our Team?
- Competitive Compensation: Earn between $15.00 and $18.00 per hour.
- No Experience Necessary: We train all new hires from the ground up.
- Perks & Benefits: Employee discounts on dining and spa services, free parking, and uniform provided.
- Career Growth: Clear pathways to management and supervisor roles.
Join us in creating unforgettable memories for our guests in sunny Orlando!
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere.
- Process check-ins and check-outs efficiently using our property management system (PMS).
- Handle guest inquiries, requests, and complaints with patience, empathy, and professionalism.
- Answer phone calls and emails promptly, transferring messages accurately to the appropriate department.
- Maintain the cleanliness and organization of the front desk area and the public lobby.
- Process payments, verify credit card information securely, and balance daily bank deposits.
- Assist with concierge services, including providing recommendations for local attractions and dining.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED equivalent preferred.
- Excellent verbal communication skills and a friendly, outgoing demeanor.
- Ability to stand for extended periods and work a flexible schedule, including nights, weekends, and holidays.
- Basic computer literacy and ability to learn new software quickly.
- A valid driver's license is a plus.