Job Description
Step into the exciting world of hospitality with Lone Star Hospitality Group! We are seeking enthusiastic, guest-focused individuals for our Front Desk Agent positions in Austin, Texas. No experience is required—we believe in raw potential and a positive attitude. We provide comprehensive, paid training to set you up for success.
If you love interacting with people, thrive in a dynamic environment, and want to build a long-term career in hospitality, this is the perfect opportunity for you. Join a team that values growth, celebrates diversity, and delivers premium service to every guest who walks through our doors.
Responsibilities
- Greet and welcome guests with a warm, professional, and engaging demeanor upon arrival.
- Manage guest check-ins and check-outs efficiently using our modern property management software.
- Answer incoming phone calls and address guest inquiries with exceptional customer service.
- Handle guest requests, complaints, and concerns promptly, escalating when necessary to ensure satisfaction.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Coordinate seamlessly with housekeeping and maintenance teams to ensure room readiness and guest comfort.
- Process payments accurately and maintain secure cash handling records.
Qualifications
- No prior experience required—we provide fully paid, comprehensive training!
- High school diploma or equivalent.
- Outstanding verbal and written communication skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Strong problem-solving abilities with a guest-first mindset.
- Basic computer proficiency and a willingness to learn new hotel software systems.
- Professional appearance and a positive, can-do attitude.