Job Description
Launch your hospitality career with Grand Horizon Hotels! We're seeking passionate, customer-focused individuals to join our Raleigh team as Front Desk Agents. No prior experience is needed – we provide comprehensive training to equip you with the skills to excel in this dynamic role. As the first point of contact for our guests, you'll create memorable experiences while working in a supportive, growth-oriented environment. Our competitive compensation package includes benefits, flexible scheduling, and clear pathways to advancement.
Responsibilities
- Greet and assist guests with check-in/out procedures efficiently
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with exceptional problem-solving
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records using hotel management software
- Process payments and handle cash/credit transactions securely
- Uphold brand standards through professional appearance and service
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (training provided)
- Positive attitude and customer service mindset
- Ability to multitask in a fast-paced environment
- Willingness to work flexible shifts including weekends
- No prior experience necessary – full training provided