Job Description
Join our vibrant hospitality team at Grand Miami Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences during flexible shifts. No prior hotel experience is required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in Miami's heart. Perfect for students, career changers, or those seeking flexible work hours.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with luggage and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (typing, Microsoft Office)
- Exceptional communication and customer service skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Positive attitude and problem-solving aptitude
- Attention to detail and organizational abilities
- Willingness to learn hospitality systems and procedures