Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! We're urgently seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences at our luxury downtown Houston location. Comprehensive training provided – all we ask is your positive attitude and willingness to learn. Enjoy competitive pay, benefits, and career growth opportunities in one of Texas' most vibrant cities.
Responsibilities
- Greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean and organized front desk area
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Professional appearance and demeanor
- Ability to work flexible shifts including weekends
- Customer service mindset with a 'guest-first' approach