Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking passionate individuals with no prior experience who thrive in dynamic environments. As the first point of contact for our guests, you'll create memorable experiences while receiving comprehensive training in reservation systems, guest services, and property operations. Enjoy competitive benefits, career advancement opportunities, and work in Miami's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in basic computer applications
- Customer-focused mindset with problem-solving aptitude
- Ability to multitask in fast-paced settings
- Flexible availability including weekends and holidays
- No hospitality experience required - training provided