Job Description
Join Our Team as a Front Desk Agent
We are seeking a dynamic and friendly Front Desk Agent to join our award-winning hospitality team in the heart of Austin, Texas. We are currently immediately hiring for this position, offering a fantastic opportunity to work in a high-energy environment with competitive benefits and a vibrant team culture.
If you have a passion for guest service and want to kickstart your career in the luxury hospitality industry, we want to hear from you. You will be the face of our hotel, ensuring every guest has a memorable stay.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Immediate Start: Don't wait for your next career move—start today.
- Comprehensive Benefits: Medical, dental, vision, and paid time off.
- Employee Discounts: Enjoy exclusive rates at our properties worldwide.
Apply today to become part of the Austin Luxury Hospitality Group!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage hotel reservations and room assignments efficiently using our Property Management System (PMS).
- Handle incoming phone calls and emails professionally, answering inquiries about hotel amenities and local attractions.
- Process payments accurately and securely, including credit card transactions and cash handling.
- Resolve guest complaints or issues promptly to ensure high levels of guest satisfaction.
- Assist with administrative tasks such as filing, data entry, and maintaining the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Qualifications
- High school diploma or GED required; hospitality or customer service degree preferred.
- Minimum of 1-2 years of experience in a front desk, reception, or hospitality role.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros).
- Strong problem-solving abilities and a positive attitude under pressure.
- Ability to work flexible shifts, including weekends, nights, and holidays.