Job Description
Embark on an exciting hospitality career with Mountain View Lodge! We're seeking passionate Front Desk Agents to be the first point of contact for our guests. No experience? No problem! We provide comprehensive training to develop your customer service and operational skills. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Join us in creating memorable experiences at the heart of Colorado Springs' tourism scene.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Positive attitude and customer service mindset
- Ability to work flexible hours including nights/weekends
- Willingness to learn hospitality operations
- Ability to stand for extended periods