Job Description
Join the Heart of San Francisco's Hospitality Scene!
We are looking for a friendly, energetic, and professional Front Desk Agent to join our award-winning team. This is a fantastic opportunity for recent graduates or anyone looking to start a career in the luxury hospitality industry. We provide comprehensive training, so no prior experience is necessary—just a great attitude and a willingness to learn.
As the first point of contact for our guests, you will set the tone for their stay, ensuring they feel welcomed, valued, and well taken care of from the moment they arrive. If you are detail-oriented, possess excellent communication skills, and want to grow within a prestigious organization, we want to hear from you.
Why You'll Love Working Here:
- Competitive hourly pay and comprehensive benefits package.
- Employee discounts on dining and spa services.
- Career advancement opportunities within our global network.
- A supportive and inclusive work environment.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Check guests in and out efficiently using the property management system (PMS).
- Handle incoming calls and emails professionally, answering inquiries about local attractions and hotel services.
- Assist with luggage handling and valet coordination.
- Process payments accurately and handle cash and credit card transactions.
- Maintain a clean and organized front desk and lobby area.
- Resolve guest complaints and special requests promptly to ensure 5-star service.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and interpersonal skills.
- Proficiency with computers and basic office software.
- Professional appearance and demeanor at all times.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and a genuine desire to help others.
- Fluency in English (additional languages are a plus).