Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Indianapolis! We're seeking enthusiastic individuals to deliver exceptional guest experiences in our downtown location. No prior experience needed – we provide comprehensive training to set you up for success. This immediate opportunity offers competitive pay, career growth, and a vibrant work environment in the heart of Indianapolis.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our proprietary hotel software
- Address guest inquiries and resolve issues promptly with exceptional service
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area at all times
Qualifications
- No experience required – we welcome career changers and recent graduates
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer literacy and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required