Job Description
Join our dynamic hospitality team as an Entry Level Front Desk Agent at Grand Hospitality Group! We're seeking energetic individuals to deliver exceptional guest experiences during day, evening, and overnight shifts. Perfect for career starters in Columbus's vibrant hospitality scene, this role offers comprehensive training, competitive pay, and growth opportunities within our award-winning hotel chain. If you thrive in fast-paced environments and possess a passion for service, this is your gateway to a rewarding career in hospitality.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and resolve issues with professionalism and empathy
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Uphold brand standards through exceptional customer service during all shifts
- Monitor security protocols and ensure guest safety during overnight shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years customer service or front desk experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer systems and reservation software
- Attention to detail and problem-solving abilities
- Valid driver's license and reliable transportation (if required for property access)