Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy comprehensive training, flexible shift schedules, and a vibrant downtown Cleveland location. Perfect for career starters in the hospitality industry!
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel systems
- Handle inquiries and resolve guest concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Perform nightly audits and report discrepancies
- Uphold brand standards in all guest interactions
- Assist with reservations and concierge services
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office)
- Ability to multitask in fast-paced environments
- Reliable and punctual with flexible availability
- Positive attitude and problem-solving mindset
- Team player with customer-first focus