Job Description
Join our dynamic hospitality team at Grand Horizon Hotel in El Paso! We're seeking energetic Front Desk Agents with no prior experience to deliver exceptional guest experiences. If you're passionate about customer service, thrive in fast-paced environments, and enjoy flexible shift work, this is your perfect entry point into the hospitality industry. Enjoy competitive pay, comprehensive training, and opportunities for career growth.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold safety and security protocols for guests and staff
- Assist with luggage and special guest requests
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to stand/walk for extended periods
- Flexible availability for day/night/weekend shifts
- Positive attitude and problem-solving mindset
- Customer service orientation with attention to detail
- Must pass background check