Job Description
Join our award-winning luxury hotel in the heart of Boston and launch your hospitality career! The Grand Boston Hotel is seeking passionate individuals to provide exceptional guest experiences at our front desk. No prior experience required – we provide comprehensive training for motivated team players who thrive in fast-paced environments. Enjoy competitive pay, career advancement opportunities, and a vibrant downtown location steps from Boston's top attractions.
Why Join Us?
- Industry-leading benefits package including health insurance, paid time off, and 401(k) matching
- Tuition reimbursement and professional development programs
- Employee discounts on hotel stays and dining
- Dynamic team culture with regular social events
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold strict brand standards and safety protocols
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with hotel management software (training provided)
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and positive attitude
- Basic math and cash handling skills
- Authorization to work in the United States