Job Description
Embark on an exciting hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premier Richmond property. No prior experience required – we provide comprehensive training to set you up for success. Join our team of hospitality professionals dedicated to creating memorable stays for every guest.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation and communication skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Reliable with excellent time management skills
- Willingness to work flexible hours including weekends
- No hospitality experience necessary – training provided!