Job Description
Join our award-winning hospitality team at Grand City Hotels! We're seeking passionate individuals to kickstart their careers in customer service as Front Desk Agents. No prior experience needed – we provide comprehensive training to develop your skills in guest relations, reservations, and hotel operations. Enjoy a dynamic work environment with competitive pay, benefits, and growth opportunities in the heart of Portland's vibrant tourism scene.
Responsibilities
- Deliver exceptional guest experiences through warm check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Uphold brand standards and safety protocols at all times
- Participate in ongoing training programs to enhance hospitality skills
Qualifications
- High school diploma or equivalent (required)
- Zero hospitality experience necessary – training provided!
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (typing and software navigation)
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and willingness to learn
- Valid Oregon driver's license (for occasional errands)