Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Los Angeles. This shift-based role offers on-the-job training and growth opportunities in a premium hotel environment. If you're passionate about customer service and ready to start your hospitality career, we encourage you to apply today!
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out procedures
- Manage reservations and room assignments using our hotel management system
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance departments for guest needs
- Perform nightly audits and report preparation
- Uphold brand standards through consistent service excellence
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Excellent verbal communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Professional appearance and positive attitude
- Must be authorized to work in the United States