Job Description
Join the Prestigious Grand Hyatt New York Team
Are you a hospitality enthusiast looking for a rewarding career in the heart of Manhattan? The Grand Hyatt New York is seeking a dynamic and service-oriented Front Desk Agent to join our luxury hotel. We pride ourselves on delivering exceptional guest experiences and are looking for individuals who are passionate about making every stay memorable.
Why Join Us?
- Daily Pay Options: Get paid the same day you work with our instant pay feature.
- Premium Benefits: Comprehensive health, dental, and vision insurance.
- Employee Discounts: Enjoy exclusive rates at Hyatt properties worldwide.
- Career Growth: Clear pathways for advancement within the Hyatt Worldwide network.
Don't miss this opportunity to work in one of the most iconic hotels in the world. Apply today and start your journey with us!
Responsibilities
- Register and check-in guests in a timely and efficient manner using the Opera Property Management System.
- Handle guest inquiries, complaints, and requests with a focus on resolving issues to ensure 100% guest satisfaction.
- Manage room assignments, ensure room readiness, and communicate special requests to housekeeping and other departments.
- Process payments accurately and maintain cash handling procedures as per company policy.
- Answer incoming calls, take reservations, and provide information about the hotel, local attractions, and transportation.
- Maintain a professional and welcoming appearance in the lobby area at all times.
- Assist in training new staff and providing cross-departmental support during peak hours.
Qualifications
- High school diploma or equivalent; prior experience in hotel hospitality is preferred.
- Strong customer service skills with the ability to communicate effectively in English.
- Proficiency in computer systems, specifically Opera PMS, is highly desirable.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Clean criminal record and valid US work authorization.