Job Description
Join our award-winning team at Coastal Gateway Hotels as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As a vital part of our hospitality team, you'll be the first point of contact for our guests, ensuring seamless check-ins, providing local recommendations, and maintaining a welcoming atmosphere. We offer comprehensive paid training, career advancement opportunities, and a supportive work environment. If you're passionate about service and ready to start your hospitality career, apply today!
Responsibilities
- Efficiently manage guest check-ins and check-outs using hotel software
- Answer phone inquiries and provide accurate information about hotel services
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and packages to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Reliability and punctuality
- Willingness to work flexible hours including weekends
- No prior experience required - training provided!