Job Description
Join our award-winning luxury hotel in the heart of Fort Worth's cultural district! We're seeking energetic hospitality professionals to deliver exceptional guest experiences at our AAA Four-Diamond property. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Texas' most vibrant cities. Immediate openings available for motivated individuals ready to make their mark in the hospitality industry.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries and modifications via phone/email/in-person
- Resolve guest concerns promptly using problem-solving skills
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer literacy and POS system knowledge
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Positive attitude and commitment to exceptional service