Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! No experience? No problem! We're seeking enthusiastic individuals with a passion for customer service to kickstart their careers in the hospitality industry. As the first point of contact for our guests, you'll create memorable experiences while handling reservations, check-ins/check-outs, and inquiries. Comprehensive training provided!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservations and modify booking details
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism and empathy
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency with basic computer systems
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts (evenings/weekends)
- No prior experience necessary - training provided!