Job Description
Join our award-winning team as a Front Desk Agent at the heart of Manhattan's vibrant hospitality scene! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Enjoy comprehensive training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers passionate about customer service and hospitality excellence.
Responsibilities
- Check-in/check-out guests with efficiency and warmth
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in basic computer systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and service-oriented mindset
- Ability to stand for extended periods