Job Description
Join our award-winning team at Harborview Hotels & Resorts as a Front Desk Agent! We're seeking energetic, service-minded individuals to be the first point of contact for our guests. No prior experience is necessary – we provide comprehensive training to help you thrive in this dynamic role. Enjoy competitive pay, benefits, and career growth opportunities in San Diego's vibrant hospitality scene.
As a Front Desk Agent, you'll create memorable guest experiences while managing daily operations. Our supportive team environment and structured training program ensure you'll develop valuable skills in customer service, communication, and problem-solving. Whether you're starting your career or seeking a fresh start, this is your gateway to the hospitality industry.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate hotel management systems and technology
- Uphold brand standards and safety protocols
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and customer-focused mindset
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization required