Job Description
Join our award-winning hospitality team in Raleigh as a Front Desk Agent! No prior experience is required – we provide comprehensive training to launch your career. This full-time shift-based role offers competitive pay, growth opportunities, and a supportive environment where your customer service skills shine. If you're a people person with a positive attitude and ready to start immediately, apply today!
Responsibilities
- Efficiently check in/out guests while maintaining a warm, professional demeanor
- Manage reservations, room assignments, and guest requests with precision
- Handle payment processing and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Uphold brand standards through consistent service delivery
- Operate property management systems with minimal training
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Basic computer literacy (training provided for specialized systems)
- Flexibility to work evenings, weekends, and holidays
- Punctuality and reliability for shift-based schedules
- Positive attitude and willingness to learn new processes