Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in Philadelphia, PA! We're seeking customer-focused professionals to deliver exceptional guest experiences in a fast-paced, supportive environment. Enjoy weekly pay, flexible shift schedules, and opportunities for career growth. If you thrive in hospitality and value financial stability, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Operate hotel management software (e.g., Opera, Cloudbeds)
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer accurately
- Maintain detailed guest records and preferences
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with booking systems and MS Office
- Ability to work flexible shifts (evenings/weekends)
- Attention to detail and multitasking abilities
- Basic math and cash handling skills
- Positive attitude under pressure
- High school diploma or equivalent