Job Description
Launch your hospitality career at Milwaukee's premier luxury destination! Grandview Hotel & Spa is seeking enthusiastic Front Desk Agents with no prior experience. We provide comprehensive training to transform your passion for service into professional excellence. Join our award-winning team and create unforgettable guest experiences in the heart of downtown Milwaukee. Enjoy competitive pay, growth opportunities, and a supportive work environment.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and provide exceptional guest assistance
- Handle billing inquiries and process payments accurately
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Maintain a clean and organized front desk area
- Upsell hotel amenities and services
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent required
- Positive attitude and service-oriented mindset
- Strong communication and interpersonal skills
- Basic computer proficiency (no prior system experience needed)
- Ability to stand for extended periods
- Flexible schedule availability including nights/weekends
- Attention to detail and organizational abilities
- Team player with problem-solving aptitude