Job Description
Join our award-winning team at the Grand Hospitality Group as a Front Desk Agent and launch your career in hospitality! No prior experience is required – we provide comprehensive training to help you succeed. This full-time position offers competitive pay, flexible shift schedules, and opportunities for advancement. As the first point of contact for our guests, you'll create memorable experiences while working in a dynamic, team-oriented environment.
Responsibilities
- Provide exceptional guest service through check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold safety and security protocols
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Customer service mindset with problem-solving abilities
- Attention to detail and organizational skills
- Willingness to learn new systems and processes
- Ability to stand for extended periods