Job Description
We're urgently seeking charismatic Front Desk Agents to join our award-winning team in the heart of New Orleans! As the first point of contact for our international guests, you'll deliver unforgettable experiences while managing reservations, check-ins, and special requests. If you thrive in vibrant environments and excel at creating magical moments, apply now to become part of New Orleans' premier hospitality destination.
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and optimize room assignments
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and effectively
- Operate hotel management systems (e.g., PMS software)
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Proficiency with hotel management software
- Valid Louisiana hospitality certification preferred
- Flexible availability including nights/weekends
- Strong knowledge of New Orleans attractions