Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel Denver! No prior experience required – we provide comprehensive training to launch your career in luxury guest services. As the first point of contact for our international clientele, you'll create memorable experiences while developing transferable skills in customer excellence.
Our modern downtown hotel offers competitive compensation, flexible scheduling, and growth opportunities into supervisory roles. Perfect for students, career-changers, or hospitality enthusiasts seeking entry-level positions with advancement potential.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries with patience and resolve service issues proactively
- Process payments accurately and maintain secure cash handling protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling techniques for room upgrades and hotel amenities
- Maintain organized front desk documentation and digital records
Qualifications
- No experience required – we provide full paid training
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Basic computer proficiency with willingness to learn property management systems
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Positive attitude with commitment to guest satisfaction