Job Description
Join our award-winning team at the Grand Sacramento Hotel, where exceptional service meets vibrant city energy. We're seeking a dynamic Front Desk Agent to be the welcoming face of our luxury property. As the first point of contact for guests, you'll create memorable experiences through personalized service and local expertise. Enjoy competitive benefits, career growth opportunities, and work in the heart of California's capital city.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations, billing, and guest inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and local attractions to enhance guest experience
- Maintain accurate guest records and confidential information
- Resolve guest concerns promptly and escalate complex issues appropriately
- Conduct daily audits and report financial discrepancies
Qualifications
- Minimum 2 years hotel front desk or guest services experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license preferred
- Basic knowledge of Sacramento attractions and transportation
- Fluency in English; Spanish language skills highly valued
- High school diploma or equivalent required