Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotel Portland! We're seeking enthusiastic individuals with no prior experience to be the first point of contact for our guests. This full-time role offers comprehensive training, competitive compensation, and career growth opportunities in the heart of Portland's vibrant hospitality scene. If you're passionate about creating memorable guest experiences and ready to launch your career, we want to meet you!
Responsibilities
- Warmly welcome and register guests with exceptional customer service
- Manage check-in/check-out procedures efficiently using hotel software
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold cleanliness and organization of the front desk area
- Assist with reservations and room availability management
Qualifications
- No prior experience required – we provide full training!
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer technology
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Must be authorized to work in the United States