Job Description
Join our dynamic team as a Front Desk Agent at Grand Horizon Hotel! We're seeking enthusiastic individuals to create memorable guest experiences in our vibrant El Paso location. No prior experience needed – we provide comprehensive training! Enjoy flexible scheduling, competitive pay, and opportunities for career growth in the hospitality industry. Be the first point of contact for our guests, ensuring exceptional service while working in a supportive, team-oriented environment.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Assist with basic concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities and attention to detail
- Positive attitude and customer service mindset
- Ability to work flexible hours including nights/weekends
- No experience required – training provided!