Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable guest experiences. No prior experience required - we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Albuquerque's vibrant downtown. Perfect for career changers, recent graduates, or those entering the workforce!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and manage billing
- Maintain cleanliness and organization of the front desk area
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving abilities
- No experience required - training provided
- Valid driver's license preferred