Job Description
Join our dynamic hospitality team at Grand Plaza Hotel in the heart of San Francisco! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. Perfect for career starters, this role offers comprehensive training and growth opportunities. Enjoy competitive pay, flexible shift schedules, and a vibrant work environment in one of America's most exciting cities. No prior experience required – we provide all necessary training!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional customer service
- Operate switchboard and manage multi-line phone systems
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts (mornings, evenings, weekends)
- Professional appearance and positive attitude
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the USA