Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career! No prior experience is required – we provide comprehensive training to help you succeed. At Grand Hospitality Group, we value passion and personality over experience. You'll be the first point of contact for our guests, ensuring exceptional service and memorable experiences. Our supportive environment offers growth opportunities into supervisory and management roles. If you're a friendly, detail-oriented individual ready to learn, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Operate property management systems (training provided)
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards and safety protocols
Qualifications
- No experience required – we train all our team members!
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer systems
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license (preferred)
- Must pass background check and drug screening