Job Description
Join our award-winning team at Pacific Gateway Hotel and kickstart your hospitality career! We're seeking enthusiastic Front Desk Agents with no prior experience who thrive in fast-paced environments. Enjoy competitive pay, comprehensive training, and opportunities for advancement in the heart of Long Beach's vibrant tourism district. As the first point of contact for our international guests, you'll create memorable experiences while developing valuable skills in customer service, reservation systems, and problem-solving.
Responsibilities
- Guest check-in/check-out processes and reservation management
- Answering phone inquiries and managing communications
- Processing payments and handling cash transactions securely
- Coordinating with housekeeping and maintenance teams
- Providing local area recommendations to guests
- Resolving guest concerns promptly and professionally
- Maintaining a clean and organized front desk area
Qualifications
- No experience required - we provide full training!
- High school diploma or equivalent
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional communication and interpersonal skills
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Positive attitude and customer-first mindset
- Valid work authorization in the United States