Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Charlotte, NC! We're seeking enthusiastic individuals with a passion for hospitality to create unforgettable guest experiences. No prior experience is required – we provide comprehensive training to help you excel. This is your opportunity to launch a rewarding career in the thriving Charlotte hospitality scene with immediate availability.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive service
- Assist with luggage and transportation arrangements
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in basic computer systems
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends
- No hospitality experience necessary
- Valid North Carolina driver's license preferred