Job Description
Embark on an exciting hospitality career with Grand Orleans Hotel & Suites! We're seeking enthusiastic Front Desk Agents to be the welcoming face of our iconic New Orleans property. No prior experience needed – we provide comprehensive training to launch your career in luxury hospitality.
Join our award-winning team where you'll master guest relations, reservations management, and concierge services while immersing yourself in the vibrant culture of the Big Easy. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel group.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and occupancy reports accurately
- Handle guest inquiries, requests, and complaints with prompt resolution
- Process payments and manage cash/credit card transactions securely
- Coordinate with housekeeping, maintenance, and security departments
- Utilize PMS software (training provided) for daily operations
- Assist with luggage handling and valet services as needed
- Maintain lobby area cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (GED)
- No hospitality experience required – comprehensive training provided
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods and lift 25 lbs
- Availability to work weekends, evenings, and holidays