Job Description
Join the award-winning team at Grand Horizon Hotel & Suites in the heart of Raleigh, NC. We are currently seeking a dedicated and welcoming Front Desk Agent to be the face of our property. We value enthusiasm and personality over experience, offering on-the-job training for all new hires.
As a key member of our hospitality team, you will ensure every guest feels at home from the moment they arrive. If you are looking for a stable career in a vibrant city with growth opportunities, we want to hear from you.
Responsibilities
- Greet and welcome guests with a warm smile, managing check-in and check-out processes efficiently.
- Answer incoming calls and respond to guest inquiries via email or chat promptly and professionally.
- Maintain the front desk area and lobby in pristine condition to reflect our high standards.
- Assist guests with local recommendations, restaurant reservations, and transportation services.
- Process payments accurately and handle guest complaints or requests with empathy and speed.
- Update guest profiles and preferences in our Property Management System (PMS).
Qualifications
- No prior experience required: We provide comprehensive training to help you succeed.
- Excellent verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Basic computer literacy is a plus, but we teach the rest.
- A professional appearance and a friendly, service-oriented attitude.
- Strong problem-solving skills and attention to detail.