Job Description
Join our award-winning hospitality team at Pacific Gateway Hotel in the vibrant heart of Long Beach! We're seeking passionate, customer-focused individuals to kickstart their careers in hotel management. No prior experience required – we provide comprehensive training to transform you into a hospitality professional. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury property. Work in a dynamic environment where every interaction matters and your growth is our priority. Apply today to begin your journey in the thriving tourism industry of Southern California!
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and reservation management
- Manage multi-line phone systems and coordinate guest requests with hotel departments
- Process payments, handle cash transactions, and maintain accurate financial records
- Utilize hotel management software (Opera) for room assignments and inventory tracking
- Resolve guest inquiries and complaints with professionalism and problem-solving skills
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Uphold brand standards through meticulous attention to detail in all guest interactions
Qualifications
- High school diploma or equivalent; college students welcome to apply
- No prior hospitality experience required – comprehensive training provided
- Outstanding communication and interpersonal skills with a customer-first mindset
- Ability to multitask in a fast-paced environment while maintaining composure
- Proficiency in basic computer applications and willingness to learn hotel systems
- Flexible availability including evenings, weekends, and holidays
- Professional appearance and positive attitude representing our luxury brand