Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! We're urgently seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As the first point of contact for our luxury hotel, you'll create memorable stays while developing professional skills through comprehensive training. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities in Detroit's vibrant downtown.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservations, inquiries, and guest requests with professionalism
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly to ensure satisfaction
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Operate switchboard and manage communications
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities
- Punctuality and reliability
- Ability to work weekends, evenings, and holidays
- Positive attitude with customer-first mindset
- Willingness to undergo paid training